If at the company, there are employees complaining about these four sentences, then the company's first impression will be greatly reduced.

01

This matter is not my responsibility

The implication of this sentence is that this matter is the responsibility of others. You should not look for me. Who you are looking for and who you are looking for is not my business anyway.

If you encounter customer inquiries, you will also answer this question, what will the customer think, not to your management, then you always know which department to manage this matter, to tell me who to manage.

What kind of good service can a person who has such a sense of collectiveness and responsibility provide customers with? The customer will make a big question mark.

02

I do not know about this

This problem is more irritating than the above. A good company should be very clear to the front desk who is responsible for each job, who should be responsible for the problem.

If you don't know, you can put yourself out of the way. Even if you don't know, you should at least find someone who knows to come over. If you can't come, you can kick the ball and even ignore it!

03

Oh, he is not here.

Sometimes the customer wants to find the corresponding person in charge, and the corresponding person, when he fails to listen to the phone for various reasons, calls the company and comes up with the phrase "he is not there."

If the customer has opinions, he will add fuel to the fire at this time. He will think that the company is deliberately avoiding him and does not want to deal with the problem.

What do customers really want to hear? He is not in the position for the time being. If you have anything, I can do it for you or I will ask him to reply to you immediately after I find him. Sometimes the customer wants an attitude!

04

This is no way

Sometimes customers complain and even blame you, just hope that you can quickly propose a solution, or an attitude that you deal with the problem.

The thing that should have been handled by you, the answer you gave to the customer is "I can't do it." Suddenly, the customer's expectations of you or the company will be reduced to a freezing point, and the contradiction that could be resolved will be further intensified, and finally it will take a greater price to restore the company's image.

Any great company can't do without a good team, a good team, and can't do without the cooperation of everyone!

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